Support
Email support@warlord3k.com. We answer within two business days. Include your warlord's name and your phone model so we can find you quickly.
Common questions
I changed phones. Is my warlord gone?
Link Apple or Google in the game (Settings), then sign in with the same account on the new phone. A warlord that was never linked lives only on the phone that made it.
A purchase did not arrive.
Open the Shop and tap Restore purchases under the Imperial Seal. If the Jade or the Seal is still missing after a minute, email us with the date and your store receipt.
How do I cancel the Imperial Seal?
In your store account. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions, Subscriptions. Deleting your warlord does not cancel it.
How do I get a refund?
Apple and Google handle refunds for purchases made through them: reportaproblem.apple.com for the App Store, and your Google Play order history for Android.
What are the odds of a summon?
Every rate is in the game: tap Odds next to Summon in the Shop.
I found a bug, or someone is cheating.
Email us the warlord's name, your phone model, and what happened. We read every report.
How do I delete my warlord?
In the game: Settings, Delete account. The deletion page has the steps and what is erased.